Using the call recording softwares in the business provides lots of benefits to the users. It helps to evaluate the performance of the employees as this Call recording software allows the users to access audio recordings of every call and to judge if the telephonic conversations are being handled in a professional manner. Users can also use the call recordings to train the staff by highlighting both the good and poor calls. It helps the user to set the expectations before the staff.
Call recording softwares also assist in reducing the mistakes and miscommunications. It also assists in identifying the complaints and disputes. These calls also help the users to eliminate the chances of misuse of phone at work.
PBXpress
This call recorder tool is designed specifically for PBXs. It provides superior tools for recording as well as archiving calls via the PBX. Its usage is not limited to any VoIP service provider or any hardware. User can check the live demo CD before purchasing the PBXpress.
For further details user may click on the link below.
VPI Activ
VPI’s Activ IP can record VoIP calls and manage screen interactions with little impact on available network resources. It can records all audio files into GSM file format that is industry standard. It is very useful in a way that it can be customized as per the varying demands of the businesses including small businesses to large global enterprises.
For further details user may click on the link below.
http://www.vpi-corp.com/call-center-coaching-e-learning.asp
CallRex
CallRex Professional allows the user to record VoIP calls and monitor them for business purposes. It is basically designed for IP PBXs and also comes with free trial.
For further details user may click on the link below.
http://www.telrex.com/call_recording.htm
eVOip
eVOip is basically a server software that captures VoIP packets in real time during a conversation. Later on it store, archive and playback the recorded calls. This call recording tool is specifically designed for LANs and is compatible with any hardware. Users can check out the free trial version by registering online.
For further details user may click on the link below.
IPStudio
IPStudio from IPCelerate is designed for being applied in corporates and customer-service industry. It is used for recording calls for professional purposes like evaluating performance and eliminating misuse. This tool requires the presence of an IPsession platform from IPCelerate. It records incoming and outgoing calls automatically.
For further details user may click on the link below.
WinEyeQ
WinEyeQ is a complete VoIP analysis as well as monitoring tool. This software-based tool comes with VoIP call recording based on SIP and H.323. User can download a demo version from the website.
For further details user may click on the link below.
http://www.touchstone-inc.com/wineyeq.php
Cain & Abel
Cain and Abel refer to the two distinct parts of the tool that functions simultaneously. It is basically a password recovery tool that comes with a sniffer and uses SIP technology for extracting audio conversations and saving them in WAV file format.
For further details user may click on the link below.
Oreka
This VoIP call recording tool is available for free and is a open-source software. It can be designed and modified further by anyone and can be shared with others. As a result of this, this tool offers many plug-ins, add-ons and updates. It has the essential features to function in a business environment and meets the requirement of VoIP call recording effectively.
For further details user may click on the link below.
